Yunna | work order management measures, how to carry out work order management

　　 Record the reason for the work order 、 Type and treatment , And form data in the background . Administrators can understand the distribution of work orders through data , Understand the main aspects of after-sales problems . such , We can standardize the management of after-sales problems , Improve and upgrade data services , Enhance the competitiveness of enterprise products . Effective management of after-sales work orders is the basic of good customer service , Form a virtuous circle .

　　 For operation and maintenance work order management , Cross platform B/S System - Including various operation and maintenance methods , Such as equipment maintenance 、 Plan scheme operation and maintenance and status operation and maintenance , And equipment monitoring 、 Equipment maintenance management 、 Work order management 、 Check and point check . Most use large and medium-sized databases , Using WAN technology can realize cross regional management .

　　 In order to ensure IT The coordination ability of operation and maintenance personnel , It is conducive to improving the ability of operation and maintenance management system , The operation and maintenance work order manager adds new functions ,IT The operation and maintenance work order management system is officially launched . Equipment alarm generates work order , The topology page can quickly create work orders , Command through the system 、 Dispatch and distribute work orders , Make operation and maintenance fault handling more efficient . The operation and maintenance management system work order system provides work order templates 、 Work order label 、 Work order statistics 、 Status tracking 、 Customer feedback and other functions , Make the operation and maintenance management system more convenient .

　　1、 Work order management ： Make an appointment for a service work order 、 Planning scheme service work order 、 Volunteer work order 、 Consulting service work order 、 Make an appointment to register the work order 、 Historical work order 、 Work order operation log, etc ., One click processing of appointment , Shorten the operation process , Make the service traceable .

　　2、 Equipment maintenance management ： Set the equipment maintenance plan , After the maintenance plan expires, an operation and maintenance work order is automatically generated . Work order management will automatically track the flow according to the work order process , Until the work order is completed , And issue maintenance report ;

　　3、 Work order management system implementation ： According to the job title 、 Work order originator 、 Work order receiver 、 Query work orders by multidimensional query criteria such as work order creation time . Work order management system supporting data export service , Make full use of information value .

　　4、 Location management ： Engineers start with work orders , Personal location 、 The working status will be reflected in the work order in real time , Managers can see the progress of work orders on their mobile phones or computers at any time , Such as whether the engineer has on-site service 、 Product problems 、 How engineers solve 、 Use of spare parts 、 Complete the work order 、 Real time information such as cost settlement .