The database and recharge are gone

I 6 month 27 Opened on 9.9 Monthly subscription rds Cloud database and recharge 30 Yuan Du is inexplicably gone , I don't know what it is ？

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Take the answer 1：

Call customer service . Upper right corner , My alicloud , account number , Order , You can view all your orders all the time , Even if the amount is 0 Of .

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