[Yu Yue education] guide business reference materials of Wuxi Vocational and Technical College of Commerce

education
- Tour guide business - Chapter materials, examination materials - Wuxi Business Vocational and Technical College 【】
1.1.4 Know the tour guides In class tests
1、【 Single topic selection 】 Tour guides must be physically and mentally healthy , Otherwise, it is difficult to be competent . Physical and mental health includes ( ).
A、 A healthy body 、 mental health 、 Mental health 、 Calm down
B、 A healthy body 、 mental health 、 Mental health 、 Act decisively
C、 A healthy body 、 mental health 、 Mental health 、 Image health
D、 A healthy body 、 mental health 、 Mental health 、 Language health
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2、【 Single topic selection 】 The overseas tour leader is the representative of the travel agency that organizes outbound tourism with the approval of the national tourism administrative department , It is the leader and spokesperson of outbound tourism , Its main responsibilities are ( ).
A、 Introduce the situation and accompany the whole journey 、 Implement the tourism contract 、 Organization and solidarity work 、 Explanation in the transfer process
B、 Introduce the situation and accompany the whole journey 、 Implement the tourism contract 、 Organization and solidarity work 、 Liaison work
C、 Introduce the situation and accompany the whole journey 、 Explanation service in the transfer process 、 Organization and solidarity work 、 Liaison work
D、 Introduce the situation and accompany the whole journey 、 Explanation service in the transfer process 、 Implement the tourism contract 、 Liaison work
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3、【 Single topic selection 】 The tour guides in our country are divided into ( ).
A、 Junior tour guide 、 Intermediate tour guide 、 Senior tour guide 、 Lifelong tour guide
B、 guide 、 Junior tour guide 、 Intermediate tour guide 、 Senior tour guide
C、 Junior tour guide 、 Intermediate tour guide 、 Senior tour guide 、 Professor level tour guide
D、 Junior tour guide 、 Intermediate tour guide 、 Senior tour guide 、 Super Tour Guide
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4、【 Single topic selection 】 Tour guides in China are classified according to their scope of work （ ）
A、 Overseas team leader 、 Accompany the tour guide throughout the journey 、 Local tour guides 、 Tourist guides in scenic spots
B、 Overseas team leader 、 Accompany the tour guide throughout the journey 、 Local tour guides 、 Planning dispatcher
C、 Planning dispatcher 、 Accompany the tour guide throughout the journey 、 Local tour guides 、 Tourist guides in scenic spots
D、 Overseas team leader 、 Planning dispatcher 、 Local tour guides 、 Tourist guides in scenic spots
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5、【 Single topic selection 】 Among the following categories of tour guides , What conforms to the division according to the scope of work is ( ).
A、 Full time tour guide
B、 Chinese tour guide
C、 Intermediate tour guide
D、 Overseas team leader
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6、【 Multiple choice 】 The following belong to the classification of tour guides according to the same standard ( ).
A、 Junior tour guide
B、 Full company
C、 Full time tour guide
D、 Scenic area commentator
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7、【 Multiple choice 】 The following are the main responsibilities of the local escort ( ).
A、 Arrange tourism activities
B、 propaganda 、 Research work
C、 Visiting guide
D、 Deal with problems and maintain safety
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8、【 Judgment questions 】 As a full companion , Local escort and outbound tourism leader , Must be issued by the National Tourism Administration 《 Tour guide qualification certificate 》, And work with a tour guide certificate . ( )
A、 correct
B、 error
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9、【 Judgment questions 】 Guide refers to the basis 《 Regulations on the management of tour guides 》 Get a tour guide certificate , Provide guides for tourists 、 Personnel who explain and provide related tourism services . ( )
A、 correct
B、 error
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1.2.4 Enter the tour guide service In class tests
1、【 Single topic selection 】 Tour guide service can be divided into broad sense and narrow sense , In a narrow sense, tour guide service refers to the services provided by tour guides in the process of accompanying tourists ( ).
A、 Tour Guide Service
B、 Life service
C、 Reception service
D、 Wizard Services
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2、【 Single topic selection 】 The zipper of a bag brought by a tourist is broken , The guide helped him find a place to repair , This service is for tour guides , Belong to ( ).
A、 Standardized services
B、 Personalized service
C、 Standardized services
D、 Service beyond plan
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3、【 Single topic selection 】 A tour guide explained through high-quality service and excellent tour guides , It makes tourists experience an unforgettable tourism activity . When parting , Tourists have repeatedly said , Next time, I must travel here . The service work of the tour guide is in the economy of tour guide service ( ) The performance of the
A、 Direct income generation
B、 Expand the source of customers , Indirect income generation
C、 Promote economic exchanges
D、 Promotional products
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4、【 Single topic selection 】 Future tour guides can not only discuss general issues with tourists , It can also discuss some professional issues in depth , Both experts , Another miscellaneous family . This sentence shows that the development trend of tour guide service in the future is ( ).
A、 The content of the tour guide is highly knowledgeable
B、 Guide means high-tech
C、 Tourism demand is increasingly diversified
D、 The methods of tour guide are diversified
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5、【 Multiple choice 】 Among the following services provided by tour guides to tourists, those that fall within the scope of life services are ( )
A、 Inbound and outbound welcome
B、 Travel life care
C、 an informal discussion 、 Visit translation
D、 Contact at the next station
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6、【 Multiple choice 】 Tour guide service is not only complicated , And it changes a lot . Its complexity is mainly manifested in ( )
A、 The service object is complex
B、 The explanation is complex
C、 The needs of tourists are diverse
D、 Complex relationships
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7、【 Multiple choice 】 The characteristics of tour guide service are ( ).
A、 Strong independence
B、 The brain and body are highly integrated
C、 Complicated and changeable
D、 Cross cultural
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8、【 Judgment questions 】 Tour guide service is the most representative service in Tourism Services .
A、 correct
B、 error
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9、【 Judgment questions 】 The service quality of tour guides is high , It can make up for some deficiencies in the quality of other tourism services , However, the loss caused by the poor service quality of tour guides is irreparable .
A、 correct
B、 error
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unit testing
1、【 Single topic selection 】 Tour guide service can be divided into broad sense and narrow sense , In a narrow sense, tour guide service refers to the services provided by tour guides in the process of accompanying tourists （ ）
A、 Tour Guide Service
B、 Life service
C、 Reception service
D、 Wizard Services
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2、【 Single topic selection 】 The following description of the strong independence of tour guide service is inaccurate ( ).
A、 Make tourism reception plans independently
B、 Take an independent group to visit
C、 The tour guide's explanation is relatively independent
D、 Independently 、 Deal with the problems reasonably
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3、【 Single topic selection 】 Take tour guide work as the main occupation , But he is not a regular employee of the travel agency , And serve several travel agencies at the same time . Such a guide is （ ）.
A、 Full time tour guide
B、 Amateur Tour Guide
C、 Freelance tour guide
D、 Part time tour guide
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4、【 Single topic selection 】 According to the national tour guide rating 、 Relevant provisions of the examination , Have obtained the qualification certificate of tour guide ( ) year , After examination 、 Those who pass the exam can be promoted to intermediate tour guides .
A、1 year
B、2 year
C、3 year
D、4 year
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5、【 Single topic selection 】 Among the following categories of tour guides , What conforms to the division according to the scope of work is ( ).
A、 Full time tour guide
B、 Chinese tour guide
C、 Intermediate tour guide
D、 Overseas team leader
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6、【 Single topic selection 】( ) Is the first condition for qualified tour guides .
A、 dedicated
B、 patriotic
C、 Abide by the law
D、 Keep promise
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7、【 Single topic selection 】 The service objects of Chinese tour guides do not include ( ).
A、 Chinese citizens on domestic tours
B、 Chinese citizens on outbound tours
C、 Hong Kong, Macao and Taiwan compatriots on inbound tours
D、 Overseas Chinese on inbound tours
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8、【 Single topic selection 】 Candidates preparing for the tour guide qualification examination must have ( ) And above .
A、 high school 、 secondary specialized school
B、 junior college
C、 University degree
D、 Junior high school
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9、【 Single topic selection 】 Facing tourists , Tour guides should always be energetic , Laugh often , Don't bring any unhappiness to the work of tour guides , This mainly shows that tour guides should have ( ).
A、 Healthy body
B、 Healthy psychology
C、 Healthy thoughts
D、 Better appearance
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10、【 Single topic selection 】( ) It is the material for the guide to explain , It's the guide's service “ raw material ”, It's the tour guide's housekeeping skills .
A、 Local knowledge
B、 Knowledge of history, geography and culture
C、 Psychological and aesthetic knowledge
D、 language knowledge
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11、【 Multiple choice 】 The connotation of physical and mental health of tour guides includes physical health and ( ).
A、 mental health
B、 Calm down
C、 Rich in knowledge
D、 Mental health
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12、【 Multiple choice 】 In the following knowledge , The travel knowledge that must be mastered by tour guides are ( )
A、 Travel Agency 、 Hotel knowledge
B、 Traffic knowledge
C、 First aid 、 Nursing knowledge
D、 currency 、 Insurance knowledge
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13、【 Multiple choice 】 Must be issued by the National Tourism Administration 《 Tour guide qualification certificate 》 The only person who can work is ( ).
A、 Travel agency planning
B、 Full company
C、 Local Guide
D、 Scenic area commentator
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14、【 Multiple choice 】 The conditions that a tour guide should have are ( )
A、 Excellent professional quality
B、 More comprehensive knowledge
C、 Strong ability to work independently
D、 High tour guide skills
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15、【 Multiple choice 】 Tour guide service is not only complicated , And it changes a lot . Its complexity is mainly manifested in ( )
A、 The service object is complex
B、 The explanation is complex
C、 The needs of tourists are diverse
D、 Complex relationships
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16、【 Judgment questions 】 A qualified tour guide should know what beauty is , Know where beauty is , But for your appearance 、 appearance 、 There is no need to pay too much attention to manners .
A、 correct
B、 error
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17、【 Judgment questions 】 The service quality of tour guides is high , It can make up for some deficiencies in the quality of other tourism services , However, the loss caused by the poor service quality of tour guides is irreparable .
A、 correct
B、 error
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18、【 Judgment questions 】 Tour guide service is a representative profession in tourism service .
A、 correct
B、 error
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19、【 Judgment questions 】 Tour guide service is the core and link of tourism reception service .
A、 correct
B、 error
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20、【 Judgment questions 】 It is the development trend of tourism activities that individual tourists replace group tourists as the main body of tourism .
A、 correct
B、 error
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2.1.4 Service preparation In class tests
1、【 Single topic selection 】 After receiving the task of receiving the tour group from the travel agency , Make full preparations , The first thing to do is ( )
A、 Familiar with reception tasks
B、 Implement reception matters
C、 Material preparation
D、 Psychological preparation
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2、【 Single topic selection 】 The reception plan is that the group travel agency entrusts the relevant local reception Travel Agency to organize and implement the tourism group activities （ ） file .
A、 Instructive
B、 Intentionality
C、 Contractual
D、 Suggestive
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3、【 Single topic selection 】 Before meeting the tour group, you should do a good job according to the characteristics of the received tour group and the planned tour items （ ） And language preparation .
A、 Tourism materials
B、 A plan of action
C、 Professional knowledge
D、 Tour guide image
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4、【 Multiple choice 】 The preparation work of local escort tour guide service mainly includes business preparation 、（ ） Other aspects .
A、 Material preparation
B、 Image preparation
C、 Knowledge preparation
D、 Psychological preparation
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5、【 Multiple choice 】 In order to leave a good impression on tourists , The tour guides should wear （ ）
A、 Maintain the cultural tradition of the Chinese nation
B、 Convenient for tour guide service
C、 Meet the identity of the tour guide
D、 Highlight personal interests
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2.2.5 Welcome the service quiz
1、【 Single topic selection 】 In the process of welcoming the tourist group , The tour guide should make the tour group get timely enthusiasm at the welcoming place 、 Friendly reception . The hometown accompanies ( ).
A、 advance 10 Minutes to the airport
B、 advance 15 Minutes to the airport
C、 advance 20 Minutes to the airport
D、 advance 30 Minutes to the airport
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2、【 Single topic selection 】 To confirm the exact time of arrival , The tour guide should be before the scheduled arrival time of the plane ( ) Ask the airport information office .
A、 1 Hours
B、 1．5 Hours
C、 2 Hours
D、0．5 Hours
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3、【 Single topic selection 】 Tour guides should go ahead ( ) Arrive at the airport ( Station 、 wharf ), And grasp the parking position of the Group car .
A、 Half an hour
B、 An hour
C、 one and a half hours
D、 Two hours
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4、【 Single topic selection 】 Di Pei Xiao Li is going to pick up a tourist group from Guangdong at the airport today , The estimated arrival time of the plane is 13：45. Excuse me, , Usually, the local escort Xiao Li should call the airport to ask about the exact time of the arrival of the plane. The time should be ( ).
A、13：00
B、12：45
C、11：45
D、11：00
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5、【 Single topic selection 】 The tour guide is at the airport ( Station , wharf ) After receiving the tour group you should pick up , First of all ( ).
A、 Introduce your hotel
B、 Check luggage in a centralized way
C、 Verify the actual number
D、 Assemble and board
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6、【 Single topic selection 】 Tour guide service group , It's usually ( ) First to deliver a welcome speech , And finally ( ) Welcome speech .
A、 Full company 、 Local Guide
B、 Tour leader 、 Full company
C、 Tour leader 、 Local Guide
D、 Local Guide 、 Full company
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2.3.6 Service on the way to the hotel In class tests
1、【 Single topic selection 】 Di Pei was in the first explanation on the way to the hotel after receiving the Group , First of all, we should ( ).
A、 Introduce your hotel
B、 Welcome speech
C、 Introduce the city overview
D、 Scenery guide along the way
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2、【 Single topic selection 】 following ( ) It doesn't belong to the content of the first tour guide .
A、 Introduction to customs
B、 Scenery Guide
C、 Welcome speech
D、 Introduce your hotel
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3、【 Single topic selection 】 Tour guide service group , It's usually ( ) First to deliver a welcome speech , And finally ( ) Welcome speech .
A、 Full company 、 Local Guide
B、 Tour leader 、 Full company
C、 Tour leader 、 Local Guide
D、 Local Guide 、 Full company
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4、【 Multiple choice 】 The main contents of the first tour guide along the way are ( ) .
A、 Local overview
B、 Introduction to local schedule
C、 Introduction to the scenery along the way
D、 Hotel description
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2.4.4 Check in service In class tests
1、【 Single topic selection 】 The tour guide should check in as soon as possible after the tourists arrive at the hotel , Enter the room , Let tourists know the basic situation of the hotel and the precautions for staying in the hotel in time , Be familiar with the activities of the day or the next day . This stage of work is based on ( ) .
A、 The leader is the main
B、 It's all about company
C、 To accompany mainly
D、 Mainly tourists
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2、【 Single topic selection 】 After the tour group enters the hotel , It's usually by ( ) Introduce the foreign currency exchange office to the whole group .
A、 Full company
B、 Local Guide
C、 Tour leader
D、 Hotel attendant
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3、【 Single topic selection 】 The tour guide should go through the formalities of the good store as soon as the tourists arrive at the hotel , Enter the room . The following statement is wrong ( ).
A、 The service of entering the store mainly focuses on local escort
B、 The team leader or the escort will distribute the housing card
C、 After the tourists enter the room , The local escort can leave
D、 The ground escort should master the leader 、 The room number of all the accompanying members
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4、【 Multiple choice 】 The tour guide should go through the formalities of the good store as soon as the tourists arrive at the hotel , Enter the room . This stage , The work that the local escort needs to do well is ( ).
A、 Introduce hotel facilities
B、 Assist in dealing with the problems of tourists' accommodation
C、 Lead the tour group to have a good first meal
D、 Inform the front desk of the hotel to call early the next day
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5、【 Judgment questions 】 Tourists should stay in the hotel within half an hour , Guide, don't leave .
A、 correct
B、 error
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2.5.4 check 、 Agreed schedule in class test
1、【 Single topic selection 】 When agreeing on the schedule , If the leader 、 The travel plan of the full escort is different from the reception plan of the local escort , The correct handling of Di Pei is ( ).
A、 Lead the team 、 The plan of the whole company shall prevail
B、 The plan in the hand of Di Pei shall prevail
C、 The plan agreed by both parties shall prevail
D、 Report to the reception Travel Agency in time
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2、【 Single topic selection 】7 month 1 The Japanese tour group 15 People arrive in Suzhou , To accompany Xiao Wang after the guests enter the hotel , Start checking the schedule of the next day with the team leader . Xiao Wang found that the leader's schedule the next day was to go to the Humble Administrator's garden , And my plan is to have activities in the urban area of Suzhou , And there is no activity arrangement of Humble Administrator's garden . At this time, I should accompany Xiao Wang ( ).
A、 Politely refuse , Explain that it is inconvenient for us to unilaterally violate the contract
B、 Explain the work in detail to the team leader , And try to persuade it
C、 Follow the plan held by the team leader , But it should be explained to the team leader in advance , The admission fee of Humble Administrator's garden should be charged according to the regulations
D、 Report to the travel agency in time , Find out why
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3、【 Multiple choice 】 Tour leader 、 When the requirements put forward by the full escort or tourists are inconsistent with the original schedule and involve the reception specifications , The local companion should ( ).
A、 Find out why
B、 Politely refuse
C、 Explain to them that it is inconvenient for us not to execute the contract unilaterally
D、 Defining responsibility
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4、【 Judgment questions 】 The agreed schedule is only for special tourism teams 、 Key tourism groups or individual tourists .
A、 correct
B、 error
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5、【 Judgment questions 】 Tourists propose small modifications or add new sightseeing projects , The tour guide should report to the relevant departments of the travel agency in time , For projects that may be satisfied , Every effort should be made to arrange .
A、 correct
B、 error
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2.6.5 Tour services In class tests
1、【 Single topic selection 】 On the way to tourist attractions , What tour guides should do is ( ).
A、 Reiterate the schedule of the day 、 Scenery Guide 、 Introduce scenic spots 、 Enliven the atmosphere
B、 Reiterate the schedule of the day 、 Scenery Guide 、 Introduce scenic spots 、 Introduce special products
C、 Reiterate the schedule of the day 、 Introduce scenic spots 、 Introduce the shopping environment 、 Enliven the atmosphere
D、 Reiterate the schedule of the day 、 Scenery Guide 、 Introduce scenic spots 、 Arrange guests to see the scenic spot CD
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2、【 Single topic selection 】 During the tour service , To accompany you to explain the tour route 、 Time required 、 The time and place of assembly should be ( ) .
A、 On the bus
B、 The gate of the scenic spot
C、 In front of the schematic diagram of the scenic spot
D、 Hotel lobby
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3、【 Multiple choice 】 During the tour guide of scenic spots , The local escort should ensure that tourists can fully visit and watch within the planned time and cost, and achieve ( ).
A、 Explain and guide
B、 Keep a fast pace and try to let tourists see more scenic spots
C、 The combination of centralization and decentralization
D、 Moderate work and leisure
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4、【 Multiple choice 】 Di accompanied Xiao Zhang on the way to lead the tourist group to Langshan, Nantong , The work that should be done well includes ( ).
A、 Reiterate the schedule of the day
B、 Briefly introduce the general situation of Langshan
C、 Introduce the local conditions and customs of Nantong to tourists 、 natural landscape
D、 Organize activities to activate the atmosphere
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5、【 Judgment questions 】 Before the tour , The tour guide must be in advance 20 Minutes to the starting point .
A、 correct
B、 error
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2.7.5 Other services will be tested in class
1、【 Single topic selection 】 Do not price the store according to its quality 、 Sell fake and inferior commodities 、 When standard services are not provided , The guide should ask ( ) reflect , Safeguard the rights and interests of tourists .
A、 The head of the store
B、 Sales Clerk
C、 Travel agency leaders
D、 tourist
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2、【 Single topic selection 】 When tourists taste the flavor at their own expense and invite the tour guide , The following practices of tour guides are incorrect ( ).
A、 Going to
B、 Introduce famous dishes
C、 Talk to tourists
D、 Assist in arranging
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3、【 Single topic selection 】 During the dining process of tourists , The tour guide should inspect the meals of the tour group ( ).
A、 1-2 Time
B、2—3 Time
C、3—4 Time
D、4—5 Time
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4、【 Multiple choice 】 When confirming each meal arranged in the tour group schedule, the tour guide must make it clear that ( ).
A、 Name of travel agency 、 Number of teams
B、 Meal times and special requirements
C、 Meal date and standard
D、 Tourist destinations and tourists' interests
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5、【 Judgment questions 】 When tourists watch cultural and entertainment programs at their own expense , The tour guide must accompany you to , And briefly introduce the content and characteristics of the program to tourists .
A、 correct
B、 error
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6、【 Judgment questions 】 Tourists will meet relatives and friends in China , Tour guides should assist in arranging , And act as a translator .
A、 correct
B、 error
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2.8.7 Drop off service In class tests
1、【 Single topic selection 】 When sending outbound tourist groups , Waiting for tour groups ( ) after , You can only leave with me .
A、 Arrive at the airport
B、 Check in
C、 Check in your luggage
D、 Enter the quarantine area
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2、【 Single topic selection 】 A tour group will be in 10 month 28 Diurnal multiplication 16：00 Flight back to the United States , The distance from the hotel to the airport is about 60 minute , Could you tell me when the regiment should start at the latest ( ).
A、 12： 00
B、12： 40
C、14：00
D、15：00
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3、【 Single topic selection 】 Send domestic individual tourists away by train , Ask the tour guide to ( ) Deliver tourists to the station .
A、40 minute
B、60 minute
C、1．5 Hours
D、2 Hours
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4、【 Multiple choice 】 When the tour group leaves the local , The local escort should lead the tourists to the destination in advance . The following ones that meet the requirements are ( )
A、 The exit team is in advance 180 Minutes to the airport
B、 Domestic team in advance 120 Minutes to the airport
C、 Domestic team in advance 90 Minutes to the airport
D、 Domestic team in advance 60 Minutes to the station
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5、【 Judgment questions 】 Send the team leaving by domestic flight , After the tour group enters the quarantine area , The tour guide can leave .
A、 correct
B、 error
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Unit tests
1、【 Single topic selection 】 To accompany before departure to meet the Group , Usually in advance （ ） Arrive at the meeting place agreed with the tour bus driver .
A、10 minute
B、15 minute
C、20 minute
D、30 minute
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2、【 Single topic selection 】 To accompany the tour group ( person ) The first appearance in front of me means ( ).
A、 Looking for tourists
B、 Guide along the way
C、 Count the number of people
D、 Welcome service
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3、【 Single topic selection 】 The local escort should usually be in advance ( ) Arrive at the airport for tourists ( Station 、 wharf ), And negotiate the parking position of the station wagon with the driver .
A、10 minute
B、15 minute
C、20 minute
D、30 minute
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4、【 Single topic selection 】 After receiving the tour group, the local escort can make the first tour guide for tourists, which can not only meet the needs of tourists ( ), It is also a good time to establish a good image of tour guides .
A、 Physiological needs
B、 Security needs
C、 Psychological needs
D、 Special needs
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5、【 Single topic selection 】 After the tourists arrive at the hotel , The local escort should assist the team leader in handling ( ) procedures .
A、 Check into a hotel
B、 Baggage transportation
C、 Room reservation
D、 Catering arrangements
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6、【 Single topic selection 】 If the tour group has no leader , There is no head , The room card for staying in the hotel can be ( ) distribution .
A、 tourists
B、 Full company
C、 Local Guide
D、 Hotel receptionist
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7、【 Single topic selection 】 During the tour of the scenic spot , The local escort should work with the tour group leader 、 All companions work closely , Count the number of people at any time to prevent （ ）
A、 Tourists' belongings were stolen
B、 Tourists are harassed
C、 Tourists suffer personal injury
D、 Individual tourists get lost
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8、【 Single topic selection 】 A tourist group plans to take 16：00 Our flight leaves Beijing for Hong Kong , To accompany Xiao Tang should be ( ) The regiment was sent to the airport before .
A、13:00
B、13:30
C、14：00
D、14：30
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9、【 Multiple choice 】 The welcome service in the local escort guide service procedure includes ( ).
A、 Services before the arrival of the tour group
B、 Service after the arrival of the tourist group
C、 The tour group serves on the way to the hotel
D、 Check the business schedule with the team leader in the hotel
E、 Luggage arrival hotel service
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10、【 Multiple choice 】 In front of the scenic spot map , The problems that the local escort should clarify to tourists are ( ).
A、 The tour route of the scenic spot
B、 Time required for scenic spots
C、 The way to visit
D、 The gathering time after the tour
E、 The gathering place after the tour
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11、【 Multiple choice 】 The main contents of the farewell words caused by the local escort when seeing off tourists are （ ）.
A、 Review the main tourism activities of tourists in the local
B、 Yes, I'll accompany you 、 The tour leader and the tourists expressed their thanks for their cooperation
C、 Express friendship and farewell to tourists
D、 Hope to get the support and cooperation of tourists
E、 Express good wishes , Welcome again
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12、【 Judgment questions 】 Tourists propose small modifications or add new sightseeing projects , The tour guide should report to the relevant departments of the travel agency in time , For projects that may be satisfied , Every effort should be made to arrange .
A、 correct
B、 error
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13、【 Judgment questions 】 Before the tour , The tour guide must be in advance 20 Minutes to the starting point .
A、 correct
B、 error
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14、【 Judgment questions 】 After arriving at the scenic spot , The local escort should brief the tourists about the scenic spot .
A、 correct
B、 error
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15、【 Judgment questions 】 Quan Pei is the representative of the local travel agency , Is the core figure in the tour guide service group .
A、 correct
B、 error
Reference material 【 】
16、【 Judgment questions 】 The place where the tour guide delivers the farewell speech can be on the way , Or at the airport ( Station 、 wharf ).
A、 correct
B、 error
Reference material 【 】
3.1.11 Common travel faults In class tests
1、【 Single topic selection 】 To prevent leakage accidents , The tour guide should negotiate with the driver , The time to arrive at the pick-up place in advance is
A、20 minute
B、30 minute
C、60 minute
D、90 minute
Reference material 【 】
2、【 Single topic selection 】 A tourist got lost while visiting the Humble Administrator's garden , After knowing that Quan Pei and di Pei in the tour group , The right thing to do is
A、 Stay with the rest of the tourists , Search by the ground
B、 The driver takes care of the other tourists present , Accompany each other to find
C、 Di Pei led the rest of the tourists to continue their tour , You can accompany me to find
D、 Please visit by yourself first , Accompany each other to find
Reference material 【 】
3、【 Single topic selection 】 During the normal tour , A tourist needs to be hospitalized in time due to the recurrence of an old disease , The guide handles hospitalization for him The cost of the procedure
A、 Paid by the travel agency
B、 Paid by the local escort
C、 Paid by the patient
D、 Paid by the team leader
Reference material 【 】
4、【 Single topic selection 】 After the machine error accident , The tour guide should first
A、 Appease tourists
B、 Report to travel agencies and relevant departments
C、 Contact the nearest airport to see the guests off
D、 Inform the next station's ground service in time
Reference material 【 】
5、【 Single topic selection 】 An overseas Chinese in the tour group lost his passport , The tour guide should accompany him with the loss certificate to ( ) Report the loss and apply for a new passport .
A、 Local overseas Chinese Affairs Office
B、 Embassies and consulates of overseas Chinese in China
C、 Local China Travel Agency
D、 Exit and Entry Administration Department of the Public Security Bureau
Reference material 【 】
6、【 Multiple choice 】 The following are tourism faults
A、 The tour bus broke down on the way to the airport
B、 Tourists' fatigue leads to illness
C、 The travel schedule is too tight
D、 The tourists lost their luggage
Reference material 【 】
7、【 Multiple choice 】 To prevent tourists from losing their belongings during tourism , Tour guides should
A、 Do more reminders
B、 In tourism activities , It's best for the tourist guide to take care of the tourist's certificate
C、 Do a good job of counting luggage every time 、 Hand over the work
D、 When entering the scenic spot , Remind tourists to put valuables on the car , The driver keeps it on his behalf
Reference material 【 】
8、【 Judgment questions 】 The tourist has a common cold , Tour guides should be concerned about Tourists' condition , And give tourists some medicine .
A、 correct
B、 error
Reference material 【 】
9、【 Judgment questions 】 In the process of traveling , tourist group ( person ) When proposing to change the route or schedule , The tour guide can arrange by himself with the consent of all members , Then report to the travel agency .
A、 correct
B、 error
Reference material 【 】
3.2.8 Prevention and treatment of tourism safety accidents In class tests
1、【 Single topic selection 】 In the process of tourism activities , In the event of a traffic accident , Tour guides should first
A、 Report to the travel agency quickly
B、 Organize the rescue of the injured
C、 Protection site 、 Report immediately
D、 Appease the whole group of tourists
Reference material 【 】
2、【 Single topic selection 】 When you meet a tour bus driver, you should drive after drinking , Tour guides should
A、 Stop... Immediately , And report to the travel agency and request to change the driver
B、 Remind the driver to drive slowly , Caution!
C、 Please take a rest , Drive by a guide
D、 Prepare sobering tea or drugs for the driver , Please take it and continue driving
Reference material 【 】
3、【 Single topic selection 】 The following are not symptoms of food poisoning
A、 Diarrhea and vomiting
B、 A long incubation period
C、 Fast onset
D、 There are often collective diseases
Reference material 【 】
4、【 Single topic selection 】 Tourists were bitten by poisonous snakes in the wild , A tour guide should first
A、 Wash the wound with soda
B、 In the process of tourism activities , In the event of a traffic accident , Tour guides should first
C、 Cut the wound with a knife to detoxify
D、 Immediately send the guests to the hospital for rescue
Reference material 【 】
5、【 Single topic selection 】 If a fire breaks out in the hotel where tourists are staying , The following is incorrect about the guide guiding tourists to save themselves
A、 Organize tourists to leave by elevator as soon as possible
B、 Waving brightly colored clothes for help
C、 Use wet clothes 、 The quilt blocks the door seam
D、 If you are on fire , But roll on the spot
Reference material 【 】
6、【 Single topic selection 】 An old man in the tour group had a heart attack on the way , Fainted to the ground , Then the guide should
A、 Immediately carry the old man to the car and take him to the hospital
B、 Look for medicine in the spare bag for the elderly immediately
C、 Let it lie flat , The team leader looks for spare medicine in the old man's pocket
D、 Put the old man in a cool and ventilated place , Let them drink salty drinks
Reference material 【 】
7、【 Multiple choice 】 In order to minimize the probability of tourism traffic failure in the process of tourism , The following precautions should be taken
A、 The local traffic conditions should be taken into consideration when arranging sightseeing routes
B、 In front of the Group , Be sure to remind the team and drivers to conduct a comprehensive overhaul of the vehicle
C、 In front of the Group , Make an advance forecast of the trip to the driver
D、 To ensure the safety of tourists , They should be arranged to sit in the front row as much as possible
Reference material 【 】
8、【 Multiple choice 】 Tourists were found to have food poisoning , Tour guides should
A、 Try to induce vomiting
B、 Let the poisoned drink more water
C、 Send to the hospital in time
D、 Report to the leader of the travel agency
Reference material 【 】
9、【 Judgment questions 】 Due to the situation of tourists , Or because of a traffic accident on the way 、 Serious traffic jam 、 Car failure and other emergencies cause delays, etc , It's a liability accident .
A、 correct
B、 error
Reference material 【 】
10、【 Judgment questions 】 Tourists were found to have food poisoning , The first thing the tour guide should do is to send the patient to the hospital immediately .
A、 correct
B、 error
Reference material 【 】
3.3.7 Prevention and treatment of natural disasters In class tests
1、【 Single topic selection 】 The following statements about debris flow accident prevention and treatment are incorrect
A、 In case of debris flow , The tour guide must keep everyone high
B、 During mountain activities or tours , If the Tour team encounters heavy rain , The tour guide must let everyone choose to pass through the valley or the hillside with many trees
C、 If there are relatively large trees or rocks around , Just let everyone hide behind , In case of stone impact
D、 Some people are trapped in the debris flow and cannot be pulled out directly , It should be excavated from the side , Don't dig vertically
Reference material 【 】
2、【 Single topic selection 】 In case of force majeure or other reasons , Will result in forced changes in tourism plans . What the tour guides do incorrectly is （ ）
A、 Propose alternative solutions , Negotiate with tourists , And inform relevant laws and regulations
B、 Explain with a wonderful guide 、 Enthusiastic service attracts tourists' attention
C、 Give tourists some material compensation immediately
D、 Explain the situation to the tourists in a down-to-earth manner and seek their understanding
Reference material 【 】
3、【 Judgment questions 】 If the typhoon comes , The tour group is in the tour bus , The tour guide should immediately remind the driver to drive to the underground parking lot or other solid hiding place .
A、 correct
B、 error
Reference material 【 】
4、【 Judgment questions 】 When debris flow occurs , Tour guides should quickly organize tourists to escape from the danger zone , When escaping, run with the debris flow .
A、 correct
B、 error
Reference material 【 】
Unit tests
1、【 Single topic selection 】 To prevent leakage accidents , The tour guide should negotiate with the driver , The time to arrive at the pick-up place in advance is （ ）
A、20 minute
B、30 minute
C、60 minute
D、90 minute
Reference material 【 】
2、【 Single topic selection 】 During the normal tour , A tourist needs to be hospitalized in time due to the recurrence of an old disease , The expenses incurred by the tour guide in handling the hospitalization procedures ( ).
A、 Paid by the travel agency
B、 Paid by the local escort
C、 Paid by the patient
D、 Paid by the team leader
Reference material 【 】
3、【 Single topic selection 】 After the machine error accident , The tour guide should first ( ).
A、 Appease tourists
B、 Report to travel agencies and relevant departments
C、 Contact the nearest airport to see the guests off
D、 Inform the next station's ground service in time
Reference material 【 】
4、【 Single topic selection 】 In the process of tourism activities , In the event of a traffic accident , Tour guides should first ( ).
A、 Report to the travel agency quickly
B、 Organize the rescue of the injured
C、 Protection site 、 Report immediately
D、 Appease the whole group of tourists
Reference material 【 】
5、【 Single topic selection 】 When you meet a tour bus driver, you should drive after drinking , Tour guides should ( ) .
A、 Stop... Immediately , And report to the travel agency and request to change the driver
B、 Remind the driver to drive slowly , Caution!
C、 Please take a rest , Drive by a guide
D、 Prepare sobering tea or drugs for the driver , Please take it and continue driving
Reference material 【 】
6、【 Single topic selection 】 The following are not symptoms of food poisoning ( ).
A、 Diarrhea and vomiting
B、 A long incubation period
C、 Fast onset
D、 There are often collective diseases
Reference material 【 】
7、【 Single topic selection 】 An old man in the tour group had a heart attack on the way , Fainted to the ground , Then the guide should ( )
A、 Immediately carry the old man to the car and take him to the hospital
B、 Look for medicine in the spare bag for the elderly immediately
C、 Let it lie flat , The team leader looks for spare medicine in the old man's pocket
D、 Put the old man in a cool and ventilated place , Let them drink salty drinks
Reference material 【 】
8、【 Single topic selection 】 When there is a fire in the hotel , What's wrong with tourists' self-help methods is ( ).
A、 Wear wet clothes or quilt
B、 Open the door , Leave quickly
C、 Close to the ground 、 Crawl over the wall
D、 Shake the brightly colored clothes for help
Reference material 【 】
9、【 Multiple choice 】 When a group of tourists are visiting the scenic spot , Several pieces of luggage on the car were stolen , The following practices are correct ( )
A、 Protection site , Timely notify the underwriting insurance company and public security organ and other units where the accident occurred
B、 Obtain an underwriting insurance company 、 Valid certificate of the Public Security Bureau and other units
C、 Write the accident situation statement
D、 The local contact society will settle the claim with the underwriting insurance company
Reference material 【 】
10、【 Multiple choice 】 The flight the tour group will take is confirmed to be late , The guide is correct in the following ways ( ).
A、 Arrange tourists to go shopping in the city center , To kill two birds with one stone
B、 Re implement the group dining 、 Housing 、 Arrangement of vehicles
C、 Inform the next station to make corresponding adjustment
D、 Adjust the activity schedule
Reference material 【 】
11、【 Multiple choice 】 In order to ensure that tourists can evacuate as soon as possible in case of fire , The tour guide should ( ).
A、 Be familiar with the location of the emergency exit on the hotel floor
B、 Be familiar with the location of the elevator on the hotel floor
C、 Remind tourists to read the schematic diagram of safety refuge routes in the guest room
D、 Remind tourists to read the service guide in the guest room
Reference material 【 】
12、【 Multiple choice 】 Tourists were found to have food poisoning , Tour guides should ( ).
A、 Try to induce vomiting
B、 Let the poisoned drink more water
C、 Send to the hospital in time
D、 Report to the leader of the travel agency
Reference material 【 】
13、【 Judgment questions 】 The tourist has a common cold , Tour guides should be concerned about Tourists' condition , And give tourists some medicine .
A、 correct
B、 error
Reference material 【 】
14、【 Judgment questions 】 In the mountainous areas, there are floods 、 Debris flow disaster , The tour guide should try to guide the tourists to run higher .
A、 correct
B、 error
Reference material 【 】
4.1.8 Individual requirements for tourists' life In class tests
1、【 Single topic selection 】 A tourist group needs to change the original group meal into local snacks , The time when they ask for a meal change should be
A、 Before dinner 1 Hours
B、 Before dinner 3 Hours
C、 Before dinner 12 Hours
D、 Before dinner 24 Hours
Reference material 【 】
2、【 Single topic selection 】 If the tour group is before dinner 3 Ask for a meal change after hours , To accompany
A、 Decline , Apologize to the guest
B、 Try to meet the requirements of tourists
C、 Explain to tourists in advance that they should pay for their meals
D、 Do a good job of explanation , Explain the difficulties
Reference material 【 】
3、【 Single topic selection 】 Tourists found defective products after shopping 、 Fakes 、 Incorrect pricing or dissatisfaction with the purchased goods , Ask the tour guide to return it , The tour guide should
A、 Call a car for the guest , Let him change it by himself
B、 Help the guest contact , Please accompany the driver to
C、 Tell the guest , Check out items cannot be returned
D、 Actively assist , Accompany to..., if necessary
Reference material 【 】
4、【 Single topic selection 】 In the following cases , The tourist offered to change rooms , What tour guides should meet their requirements is
A、 The room faces north and the light is bad
B、 The guest room is too close to the elevator
C、 Ask for a high-end room and refuse to pay the price difference
D、 Cockroaches were found in the guest room
Reference material 【 】
5、【 Single topic selection 】 When tourists want to live in a room higher than the standard stipulated in the contract , The tour guide should tell
A、 if there be , Can be satisfied , But tourists have to pay the original hotel check-out loss fee and room rate difference
B、 Make it clear that you can't change rooms
C、 The original room fee is non refundable , Charge the new house fee alone
D、 Unconditionally agree
Reference material 【 】
6、【 Multiple choice 】 In the following cases , What should meet the guests' requirements for changing rooms is
A、 The bathroom is not spacious enough
B、 There are cockroaches and bedbugs in the guest room
C、 The room standard is lower than the agreement standard
D、 Guests have comments on the decoration and color of the room
Reference material 【 】
7、【 Multiple choice 】 When individual tourists ask for in room meals without illness , Tour guides should
A、 Understand why
B、 Help as much as you can
C、 Inform the guest room that the cost of meal delivery service shall be borne by them
D、 Report to the travel agency
Reference material 【 】
8、【 Multiple choice 】 A tour group ended its tour in the suburbs and returned to the city for dinner , Near the restaurant , A tourist offered to change meals , The earth Accompany should
A、 Explain and apologize to the tourists
B、 According to the situation, it is suggested to change the next meal
C、 Directly meet its requirements
D、 If the tourists insist, it means that the comprehensive service fee is non refundable and the meal fee is borne by themselves
Reference material 【 】
9、【 Judgment questions 】 Requirements for tourists , Tour guides should pay enough attention to , Meet all the requirements of tourists .
A、 correct
B、 error
Reference material 【 】
10、【 Judgment questions 】 Tourists participate in unplanned tourism activities , Put forward to watch a literary performance in vain or participate in some kind of entertainment , The tour guide Staff should generally assist , And accompanied to .
A、 correct
B、 error
Reference material 【 】
4.2.4 Handling of individual requirements in other aspects In class tests
1、【 Single topic selection 】 A tour group plans to travel that night 21：00 The departure flight leaves Suzhou ,19：30 After dinner, some tourists hope to buy local specialties in the urban pedestrian street before leaving , To accompany
A、 Accompany Quan Pei separately
B、 Remind tourists not to come back too late , So as not to miss the flight
C、 Dissuade tourists from going
D、 Tell tourists if they miss the flight , Consequence conceit
Reference material 【 】
2、【 Single topic selection 】 Among the following requirements of tourists, what tour guides should not refuse politely under normal circumstances is
A、 Request to forward a valuable watch
B、 Room service is required
C、 Ask for a coat
D、 Request to forward a box of exquisite sushi
Reference material 【 】
3、【 Single topic selection 】 A foreign tourist before leaving the country , Ask the tour guide to hand over a box of exquisite chocolates to his friends who live in Nanjing , The tour guide should
A、 Readily agree to
B、 Decline
C、 Please pass it on to the travel agency
D、 Try to get tourists to hand it over in person
Reference material 【 】
4、【 Single topic selection 】 A tourist in the tour group wants his local relatives and friends to accompany the Group , The tour guide should first
A、 Agree with
B、 Politely refuse
C、 Obtain the consent of the team leader and other league members
D、 Report to the travel agency
Reference material 【 】
5、【 Single topic selection 】 Tourists who participate in group tourism ask for free activities or independent activities for various reasons , The tour guide should
A、 Emphasis on safety , Disagree
B、 Unconditionally agree
C、 Find a companion in the Group
D、 Press “ Reasonable and possible ” Handle properly in principle
Reference material 【 】
6、【 Multiple choice 】 There are several situations where tour guides need to refuse tourists to move freely
A、 When the tourists are about to leave the local
B、 Tourists should go to places with potential safety hazards
C、 When tourists strongly request
D、 Tourists are going to places with complicated security
Reference material 【 】
7、【 Judgment questions 】 If tourists leave the group without special reasons , It is required to terminate the trip in advance , The tour guide should first politely refuse .
A、 correct
B、 error
Reference material 【 】
8、【 Judgment questions 】 Tourists want to buy a commodity , But it was out of stock , Ask the tour guide to buy and consign , Such requirements for tourists , Tour guides should help .
A、 correct
B、 error
Reference material 【 】
Unit tests
1、【 Single topic selection 】 A tour group plans to travel that night 21：00 The departure flight leaves Suzhou ,19：30 After dinner, some tourists hope to buy local specialties in the urban pedestrian street before leaving , To accompany ( ).
A、 Accompany Quan Pei separately
B、 Remind tourists not to come back too late , So as not to miss the flight
C、 Dissuade tourists from going
D、 Tell tourists if they miss the flight , Consequence conceit
Reference material 【 】
2、【 Single topic selection 】 A tourist group needs to change the original group meal into local snacks , The time when they ask for a meal change should be ( ).
A、 Before dinner 1 Hours
B、 Before dinner 3 Hours
C、 Before dinner 12 Hours
D、 Before dinner 24 Hours
Reference material 【 】
3、【 Single topic selection 】 Among the following requirements of tourists, what tour guides should not refuse politely under normal circumstances is ( ).
A、 Request to forward a valuable watch
B、 Room service is required
C、 Ask for a coat
D、 Request to forward a box of exquisite sushi
Reference material 【 】
4、【 Single topic selection 】 A foreign tourist before leaving the country , Ask the tour guide to hand over a box of exquisite chocolates to his friends who live in Nanjing , The tour guide should ( ).
A、 Readily agree to
B、 Decline
C、 Please pass it on to the travel agency
D、 Try to get tourists to hand it over in person
Reference material 【 】
5、【 Single topic selection 】 A tourist in the tour group wants his local relatives and friends to accompany the Group , The tour guide should first ( ).
A、 Agree with
B、 Politely refuse
C、 Obtain the consent of the team leader and other league members
D、 Report to the travel agency
Reference material 【 】
6、【 Single topic selection 】 In the following cases , The tourist offered to change rooms , What tour guides should meet their requirements is ( ).
A、 The room faces north and the light is bad
B、 The guest room is too close to the elevator
C、 Ask for a high-end room and refuse to pay the price difference
D、 Cockroaches were found in the guest room
Reference material 【 】
7、【 Single topic selection 】 Due to different social systems , Differences in political views , Overseas tourists may have misunderstandings about China's policies and national conditions 、 incomprehension , There are differences on some issues . If someone attacks and slanders from a hostile position , The tour guide wants ( ).
A、 Start an argument
B、 Seek common ground while reserving differences
C、 Ignore
D、 Refute sternly
Reference material 【 】
8、【 Single topic selection 】 Tourists who participate in group tourism ask for free activities or independent activities for various reasons , The tour guide should ( ).
A、 Emphasis on safety , Disagree
B、 Unconditionally agree
C、 Find a companion in the Group
D、 Press “ Reasonable and possible ” Handle properly in principle
Reference material 【 】
9、【 Single topic selection 】 Zhang was traveling , Because of a quarrel with his roommate Li , Ask for a single room , The additional cost of changing rooms should be borne by ( ) To undertake .
A、 Li Mou
B、 zhang
C、 The tour guide
D、 Zhang and Li
Reference material 【 】
10、【 Single topic selection 】 When the tourist group has dinner in a three-star hotel , The team has 3 A guest is playing cards in the guest room , this 3 Guests don't want to eat in the restaurant , Ask the tour guide to ask the hotel attendant to deliver meals to the room . Regarding this , Tour guides should ( ) .
A、 Politely refuse , And patiently tell the guests to have a unified meal
B、 Meet the requirements of guests , However, the service fee should be paid by yourself
C、 According to the reasonable and possible principle , Meet the requirements of guests
D、 Politely refuse , And tell the guests that the meal delivery service is only for sick guests
Reference material 【 】
11、【 Multiple choice 】 In the following cases , What should meet the guests' requirements for changing rooms is ( ).
A、 The bathroom is not spacious enough
B、 There are cockroaches and bedbugs in the guest room
C、 The room standard is lower than the agreement standard
D、 Guests have comments on the decoration and color of the room
Reference material 【 】
12、【 Multiple choice 】 There are several situations where tour guides need to refuse tourists to move freely ( ).
A、 When the tourists are about to leave the local
B、 Tourists should go to places with potential safety hazards
C、 When tourists strongly request
D、 Tourists are going to places with complicated security
Reference material 【 】
13、【 Multiple choice 】 Tourists have no special reason to leave the group in advance , The tour guide should ( ).
A、 Tell him if there is an accident after leaving the Group , Take responsibility
B、 Cooperate with the team leader to understand the situation , Try to do a good job of persuasion
C、 Tell him if there is no special reason , You can't leave the Group
D、 Insist on retreating , You can meet , Explain that it shall bear all responsibilities and consequences by itself
Reference material 【 】
14、【 Multiple choice 】 When guiding tourists to buy antiques , Tour guides should ( ).
A、 Tourists are advised to go to the cultural relics store
B、 Remind tourists to save invoices
C、 Dissuade tourists from buying antiques at the stall and inform relevant Chinese regulations
D、 Screen individual tourists for suspicious acts of smuggling cultural relics
E、 Tell not to remove the paint mark on the antique
Reference material 【 】
15、【 Multiple choice 】 The following practices of tour guides , The right is ( )
A、 Do not keep documents for tourists
B、 Free group activities with relatives and friends
C、 Because tourists have difficulties , Pass on food
D、 About to leave the local , Discourage tourists from free activities
E、 Tourists buy goods in foreign exchange stores , If the store has no consignment business , Tour guides should assist tourists in handling the consignment procedures
Reference material 【 】
16、【 Judgment questions 】 Tourists found defective products after shopping , Ask the guide to return , Tour guides should actively assist , Accompany to..., if necessary .
A、 correct
B、 error
Reference material 【 】
17、【 Judgment questions 】 Without the invitation and permission of Chinese religious groups , It is not allowed to preach scriptures and distribute religious propaganda materials in China without authorization .
A、 correct
B、 error
Reference material 【 】
18、【 Judgment questions 】 Tourists ask tour guides to recommend or take them to unhealthy places of entertainment , The tour guide should politely refuse .
A、 correct
B、 error
Reference material 【 】
5.1.8 Guide language skills In class tests
1、【 Single topic selection 】 When a tour guide explained the Ming Xiaoling Mausoleum in Nanjing , The stone beasts on the stone statues of Shinto are built by means 、 Carving technique 、 Art taste and other aspects are comprehensively and deeply introduced , Make tourists get more history 、 Cultural and aesthetic knowledge , This reflects the creative skills of tour guide words （ ）
A、 The theme of scenic spots should be correct 、 clear
B、 The writing content should be novel 、 It's characteristic
C、 The revelation of scenic spots should have cultural connotation
D、 The writing language should be vivid 、 Graceful
Reference material 【 】
2、【 Single topic selection 】 Tour guides can take measures when explaining individual tourists （ ） In the form of .
A、 Dialogue and Q & A
B、 Restrain first, then raise
C、 General situation
D、 Segment explanation
Reference material 【 】
3、【 Single topic selection 】 When tour guides talk or explain to tourists , The time of eye contact between both parties should account for （ ） about .
A、20%
B、30%
C、40%
D、 50%
Reference material 【 】
4、【 Single topic selection 】 Tour guides should pay attention to the frequency and amplitude of gestures , That is to say, you should pay attention to using gestures （ ）
A、 Natural harmony
B、 Accurate and rigorous
C、 to a proper extent
D、 Use sparingly
Reference material 【 】
5、【 Single topic selection 】 The gardens in Suzhou are beautiful , The green hills outside the city are also beautiful . That mountain is like a beast protecting Suzhou City , Lingyan mountain is like an elephant lying on the ground , Taiping mountain is like a leopard , Jinshan is like Wolong , Huqiu mountain is like …… The above explanation reflects the guiding language （ ） principle .
A、 On the spot
B、 Vividness
C、 Logicality
D、 interest
Reference material 【 】
5.2.7 Tour guide's skill of leading a group In class tests
1、【 Single topic selection 】 In the process of traveling , Team leaders often try to please tourists “ Grab the microphone ”, Self expression and confession are endless , And give directions , Make the work of the local escort more passive , If you are with me , A more appropriate approach is （ ）
A、 Counter attack the microphone with the leader , Stand out
B、 allow someone to continue , Doing nothing
C、 I feel disgusted , But on the surface, smiling faces are opposite
D、 Change from passive to active , Don't let the leader lead by the nose
Reference material 【 】
2、【 Judgment questions 】 When chatting with tourists, the tour guide should start from the topics that the tour guide is interested in or concerned about .
A、 correct
B、 error
Reference material 【 】
3、【 Judgment questions 】 For steady heavy tourists , The tour guide should try to arrange them in a quiet place when arranging housing , Avoid being impatient 、 Lively tourists live together , So as not to affect their rest .
A、 correct
B、 error
Reference material 【 】
5.3.10 Tour guide explanation skills In class tests
1、【 Single topic selection 】 After the tour group visited Nanjing , use “ ancient 、 Big 、 heavy 、 green ” Four words to describe the scenery of Nanjing . This way of guide explanation is called ______ Law .
A、 Create suspense
B、 Bring the painted dragon to life by putting in the pupils of its eyes
C、 be moved by what one sees
D、 The combination of real and virtual
Reference material 【 】
2、【 Single topic selection 】 The tour guide was explaining Suzhou gardens , It also talks about the artistic characteristics of ancient Chinese natural landscape gardens , At the same time, it talks about the characteristics of geometric garden art in western gardens . This method of explanation is called _______.
A、 Analogy
B、 Finishing touch
C、 Step by step explanation
D、 Highlight key points
Reference material 【 】
3、【 Single topic selection 】 use “ The largest palace complex in the world ” To describe the grandeur of the Forbidden City in Beijing , Instead of covering everything describe , This guide's explanation skill is
A、 Highlight key points
B、 Overview method
C、 Combination of deficiency and reality
D、 Touch the scene to create feelings
Reference material 【 】
4、【 Single topic selection 】 The analogy method in the tour guide's explanation can be subdivided into
A、 Analogy of the same kind
B、 Analogy of the same kind but different
C、 The ratio of time
D、 The ratio of approximate content
Reference material 【 】
5、【 Judgment questions 】 In the guide's explanation skills , The focus method is applicable to large-scale 、 Explain the scenic spots with various contents .
A、 correct
B、 error
Reference material 【 】
Unit tests
1、【 Single topic selection 】 Suzhou is called “ Oriental Venice ” The explanation skills of belong to ( ).
A、 Analogy of the same kind
B、 Analogy of the same kind but different
C、 be moved by what one sees
D、 Overview method
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2、【 Single topic selection 】 A tour guide is in Changshu Shajiabang scenic spot , Guide tourists to recall the heroic stories that took place in the reed marshes during the Anti Japanese war , The tour guide's explanation skills are ( ).
A、 Overview method
B、 Step by step explanation
C、 Touch the scene to create feelings
D、 Create suspense
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3、【 Single topic selection 】 The tour guide raised interesting topics during the tour guide's explanation , But deliberately lead without sending , Arouse tourists' desire to know information . This method of explanation is ( ).
A、 Create suspense
B、 Touch the scene to create feelings
C、 Penetration method
D、 Highlight key points
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4、【 Single topic selection 】 The explanation of tourist attractions does not include ( ).
A、 Background knowledge explanation
B、 Description of tourist routes
C、 Tour guide on the way
D、 Real scene knowledge explanation
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5、【 Single topic selection 】 A tour guide was explaining Nanjing history to tourists on the bus , I found that most tourists were attracted by the Nanjing Yangtze River Bridge outside the window , So the guide immediately introduced the bridge . This reflects the guide's explanation ( ).
A、 People oriented principle
B、 The principle of objectivity
C、 The principle of vividness
D、 The principle of flexibility
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6、【 Single topic selection 】 When a tour guide explained the Ming Xiaoling Mausoleum in Nanjing , The stone beasts on the stone statues of Shinto are built by means 、 Carving technique 、 Art taste and other aspects are comprehensively and deeply introduced , Make tourists get more history 、 Cultural and aesthetic knowledge , This reflects the creative skills of tour guide words ( ).
A、 The theme of scenic spots should be correct 、 clear
B、 The writing content should be novel 、 It's characteristic
C、 The revelation of scenic spots should have cultural connotation
D、 The writing language should be vivid 、 Graceful
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7、【 Single topic selection 】 The content of farewell words generally does not include ( ).
A、 Review the trip , Thank you for your cooperation
B、 Express friendship and farewell
C、 I wish the guests a pleasant journey
D、 For advice , Welcome criticism
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8、【 Single topic selection 】 During the tour guide's explanation , The tour guide should know the level and level of the reception object in advance , Determine the appropriate expression . For example, for young tourists , The explanation should ( ).
A、 Good taste , cautious 、 standard
B、 ebullience
C、 Strive to popularize
D、 Lively and smooth
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9、【 Single topic selection 】 One sentence can make people laugh , It can also make people jump .” Tour guides should use ( ).
A、 Polite language
B、 Specification language
C、 Image language
D、 Flexible language
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10、【 Multiple choice 】 The characteristics of elderly tourists are ( ).
A、 Nostalgic
B、 Good pursuit of new curiosity
C、 Like to move and watch more
D、 Like to meet relatives and friends
E、 Like to visit places of interest
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11、【 Multiple choice 】 The personality characteristics of impatient tourists include ( ).
A、 Ready to help others
B、 seek to prevail over others
C、 Don't bother others
D、 Emotional instability
E、 Like to be out of group
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12、【 Multiple choice 】 In tourism activities , Tour guides should grasp three general principles for the appellation of tourists , namely ( ).
A、 Universal
B、 appropriate
C、 close
D、 Respect
E、 considerate
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13、【 Multiple choice 】 The language skills of tour guides to persuade tourists include ( ).
A、 Suggestive persuasion
B、 Inductive persuasion
C、 Gentle persuasion
D、 Circuitous persuasion
E、 Smile persuasion
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14、【 Judgment questions 】 use “ ancient 、 Big 、 heavy 、 green ” The four character tour guide technique to describe the characteristics of Nanjing scenery is to highlight the key method .
A、 correct
B、 error
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15、【 Judgment questions 】 The general requirements of scenic guides along the way are “ See people and talk about people 、 See things and say things ”.
A、 correct
B、 error
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16、【 Judgment questions 】 The language of the tour guide should be easy to understand , Avoid using ambiguous words and obscure words .
A、 correct
B、 error
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17、【 Judgment questions 】 Children get sick , Tour guides should not advise parents to take medicine for their children , We can't provide drugs for children .
A、 correct
B、 error
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18、【 Judgment questions 】 Tour guides should show concern for the tour leader in life 、 Support the team leader in work .
A、 correct
B、 error
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Comprehensive examination papers （ One ）
1、【 Single topic selection 】 The tourist team stayed in the hotel , If you need to call early , In principle, it should be （） Inform the hotel ？
A、 Tour leader
B、 Full company
C、 Local Guide
D、 tourist
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2、【 Single topic selection 】 After the machine error accident , The tour guide should first
A、 Appease tourists
B、 Report to the travel agency
C、 Contact the nearest flight to see off the guests
D、 Inform the next station to adjust the trip in time
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3、【 Single topic selection 】 The following sequence of handshakes , The right is
A、 Between men and women , The man stretched out his hand first
B、 Between the host and the guest , The guest reaches out first
C、 Between the elder and the younger , I'll stretch out my hand first
D、 Between superiors and subordinates , The superior stretched out his hand first
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4、【 Single topic selection 】 I accompanied a tourist group , Get relevant tickets from the planning and adjustment Department of the travel agency before departure 、 Forms and fees . With
Next （） It does not belong to the receiving content .
A、 Travel contract
B、 List of tour groups
C、 Accommodation statement
D、 Tourism service quality feedback form
Reference material 【 】
5、【 Single topic selection 】 Daily tour service , The local escort should be in advance （） Arrive at assembly point .
A、5 minute
B、10 minute
C、20 minute
D、30 minute
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6、【 Single topic selection 】“ The trunk of Yingke pine is very straight , The slender green branches lean to one side , Like a beauty with a smile The beautiful girl waved warmly to the tourists who went up the mountain .” This passage of the tour guide uses （） Rhetoric .
A、 analogy
B、 personification
C、 Exaggeration
D、 Contrast
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7、【 Single topic selection 】 There are tourists smoking in the tour bus , In order to avoid hurting tourists' self-esteem , He covered his nose gently in front of the tourist
I coughed twice , Make tourists consciously put away cigarettes . The guide used （） Persuasion skills .
A、 Inductive
B、 Circuitous
C、 Suggestive
D、 Negotiation
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8、【 Single topic selection 】 An overseas tourist looked for a tour guide the night before leaving the country , I hope the tour guide can help her with a valuable gift
Give it to local friends . Facing this requirement , The tour guide should first （）.
A、 Report to the travel agency , Handle according to the regulations with the consent of the leader
B、 For tourists , Immediately comply with the requirements of tourists
C、 Decline and help tourists contact the express company to pick up the goods
D、 Please take the gifts back , Bring it next time
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9、【 Single topic selection 】 If tourists encounter the loss of their ID cards before boarding , Before the flight takes off （）, To wait The police duty room of the airport building applies for temporary identity certificate .
A、120 minute
B、90 minute
C、60 minute
D、30 minute
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10、【 Single topic selection 】 When tourists ask for a refund, it is only 3 Hours , The refund fee should be based on （） Calculate and collect .
A、80%
B、60%
C、40%
D、20%
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11、【 Single topic selection 】 To accompany and receive a person from Singapore VIP group , The leader of the reception agency accompanied him to the airport to meet . When
When the host and the guest meet , The correct way to introduce Di Pei is （）.
A、 First introduce yourself, and then introduce the leader of the reception party to the guest
B、 Introduce yourself first, and then introduce the guests to the leaders of the reception party
C、 First introduce the leader to the guest, then introduce yourself
D、 First introduce the guest to the leader, then introduce yourself
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12、【 Single topic selection 】 The following measures are taken to prevent and deal with the problem of carsickness , The wrong thing to do is （）.
A、 Remind tourists to eat well before taking the bus
B、 Remind tourists not to eat too greasy before taking the bus
C、 Tourists are advised to tighten their belts
D、 Tourists are advised to sit in the front row of the bus near the window
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13、【 Single topic selection 】 In which of the following cases , Tour guides can agree to the requirements of tourists' free activities （）.
A、 Before the team leaves the local 2 Hour tourists ask for free activities
B、 Tourists ask to swim in the swimming area
C、 Tourists ask to row boats in rivers and lakes
D、 Tourists want to go to strange places by bike alone
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14、【 Single topic selection 】 According to the reception plan , A tourist group from Yunnan will take the next day 6 The morning flight at o'clock leaves Shanghai , But the restaurant can't serve breakfast in advance , The local tour guide should （）.
A、 Negotiate with the restaurant manager , Ask the restaurant to open meals in advance
B、 Help tourists buy in the takeout store in advance
C、 Please help yourself with breakfast
D、 Please prepare simple meals in advance
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15、【 Single topic selection 】 The tour guide was explaining the lotus scenery of the West Lake in summer , use “ Connecting the sky and leaves, boundless green , The lotus against the sun is different ” To describe . This kind of explanation is called （ ）.
A、 Finishing touch
B、 Association
C、 Point and face knot
D、 Quote famous sentences
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16、【 Judgment questions 】 Tour guides need to pay special attention to safety management when receiving primary and secondary school research travel teams , Safety Manual , Formulate various safety plans .
A、 correct
B、 error
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17、【 Judgment questions 】 According to CAAC regulations , Under birth 14 Days old babies and drunken passengers are not allowed to take civil airliners .
A、 correct
B、 error
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18、【 Judgment questions 】 After arriving at the scenic spot, in front of the guide map , The local escort should explain the tour route 、 The time required for the tour 、 Assembly time .
A、 correct
B、 error
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19、【 Judgment questions 】 When the bus is driving on the highway , In principle, tour guides should not stand in the front row to explain .
A、 correct
B、 error
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20、【 Judgment questions 】 A South Korean tourist group went to Changbai Mountain , Due to continuous rainy days , At the top of the mountain, I failed to see the Tianchi Lake , Tourists request to change their itinerary , Stay one more day to visit , In principle, tour guides should meet the requirements of tourists .
A、 correct
B、 error
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Comprehensive examination papers （ Two ）
1、【 Single topic selection 】“ China travel day ” yes （ ）.
A、5 month 19 Japan
B、5 month 29 Japan
C、7 month 19 Japan
D、7 month 29 Japan
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2、【 Single topic selection 】 The religious activities that foreign tourists can freely engage in in in China's open religious scenic spots are （ ）
A、 Worship
B、 Preach
C、 Distribute religious propaganda
D、 Preside over major religious ceremonies
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3、【 Single topic selection 】 When the guide explained the construction time of the Forbidden City in Beijing , Say to American tourists ：“ The Forbidden City was built 70 years before Columbus discovered the new world ”; To British tourists ：“ The Forbidden City was built 140 years before Shakespeare was born ”. Here the guide uses the method of explanation （ ）.
A、 Create suspense
B、 Story telling
C、 Analogy
D、 Step by step explanation
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4、【 Single topic selection 】 Tourists pay attention to civility and politeness in the guide service , No spitting , Do not smoke in public places and urban non-smoking areas , This fully reflects the good of tour guides （ ）.
A、 Social morality
B、 Professionalism
C、 Patriotism
D、 Service skills
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5、【 Single topic selection 】 Accompany to the airport to pick up , After arriving at the airport, I was asked that the flight of the tourist group was late 5 Hours , The company should be （ ）.
A、 Wait in place
B、 Report to the travel agency , Follow the arrangements
C、 Go home and wait
D、 Finish other work first
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6、【 Single topic selection 】 When I was looking for a tourist group , To verify that the team except （ ） Basic information outside , In case of wrong connection .
A、 Name of the tourist group
B、 Tour leader 、 The name of Quan Pei
C、 Number of tourists
D、 Tourist age
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7、【 Single topic selection 】 When checking the agreed schedule , When some tourists put forward requirements that have major changes from the original schedule and involve the adjustment of reception specifications , The tour guide should （ ）.
A、 Decline
B、 Report to the local contact
C、 Report to the group
D、 Negotiate with the team leader
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8、【 Single topic selection 】 Accompany to pick up small tour groups or no leader 、 Unaccompanied individual tourist groups , Write on the pick-up sign （ ）, So that guests can take the initiative to contact the local escort .
A、 Name of reception agency
B、 Name of the Group
C、 Name of local guide
D、 Tourist name
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9、【 Single topic selection 】 Tourists make reasonable and possible demands , The company should be （ ）.
A、 Ask the leader for advice
B、 Please ask the reception
C、 Consider again as the case may be
D、 Try to satisfy
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10、【 Single topic selection 】 Quan accompanies the guide to take a Sichuan tour group to Shaanxi , The professional knowledge he should prepare is mainly （ ）.
A、 Ethnic minorities
B、 Historical relics
C、 Grotto art
D、 Scenic spots
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11、【 Single topic selection 】 To accompany the guide to lead tourists to the top of Emei to watch the Buddha light , If you want to see this natural wonder , Must grasp （ ）.
A、 Viewing distance
B、 Viewing angle
C、 Viewing opportunity
D、 Watch the rhythm
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12、【 Single topic selection 】 When foreign tourist groups visit the Beijing Hangzhou Grand Canal , There happened to be a fleet passing , The guide explains for foreign tourists ： In ancient times, these fleet transports were equivalent to today's “ Highway transportation ”, Such explanation reflects （ ） principle .
A、 Objectivity
B、 flexibility
C、 pertinence
D、 planned nature
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13、【 Single topic selection 】 Visit in a tourist group 5A In front of Shaoxing Lanting, a first-class scenic spot , The tour guide introduced in detail Wang Xizhi's creation of the best running script in the world 《 Preface to the Orchid Pavilion Collection 》 The story of , When tourists ask for the whereabouts of the authentic work , The guide told the tourists to wait until they entered the scenic spot , This kind of guide explanation method belongs to （ ）.
A、 Touch the scene to create feelings
B、 Combination of deficiency and reality
C、 Question and answer method
D、 Create suspense
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14、【 Single topic selection 】 Tour guides sometimes encounter force majeure when leading groups , And the occurrence of Force Majeure will affect the whole travel schedule . The following are not force majeure （ ）.
A、 Debris flow
B、 The typhoon
C、 Heavy rains
D、 The flood
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15、【 Single topic selection 】 After staying in the hotel , The guest reported that there was no remote control for the TV , The right thing to do with di Pei is （ ）.
A、 Comfort the guests , Make do with one night , Check out tomorrow anyway
B、 Tell the guest that this small problem can be solved by the team leader
C、 Report to the travel agency immediately , Ask for instructions on handling
D、 Find the floor attendant to solve
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16、【 Judgment questions 】 Accompany to the airport to meet the Group , It should be done in advance 10 Minutes to arrive .
A、 correct
B、 error
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17、【 Judgment questions 】 When visiting scenic spots , The whole company and the local company should work together . All accompany and lead the group forward , To accompany the queen , Greet the lagging tourists , Count the number of people from time to time , In case of loss .
A、 correct
B、 error
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18、【 Judgment questions 】 A tourist in the tour group accidentally caught a cold during his tour , The tour guide can give the cold medicine he carries to tourists .
A、 correct
B、 error
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19、【 Judgment questions 】 The tour guide should remind the driver not to drive after drinking , Otherwise, you can report to the travel agency , Request to change driver or train .
A、 correct
B、 error
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20、【 Judgment questions 】 The most common way for a tour guide to apologize is to smile .
A、 correct
B、 error
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